we are experiencing shipping delays due to covid-19

Shipping

SHIPPING POLICY 

All Frogglez Goggles orders are shipped within 3 business days via the least expensive carrier available. 

  • You'll receive an order confirmation email immediately upon purchase.
  • You'll receive a shipment confirmation email (including tracking number) when the item leaves the warehouse.
  • International shipping may take up to 6 weeks. Frogglez is not responsible for any customs or duty fees when shipping internationally.
  • Items listed as PRE-ORDER are shipped as soon as they are back in stock  
  • If you have multiple items, you may receive them in separate shipments 

Please inspect your Frogglez order immediately upon receipt. If your order is incorrect or missing an item, email us at info@frogglezgoggles.com within 48 hours of receipt. To expedite the resolution of the issue, include your order number as well as details of the problem. We will process a replacement shipment and if applicable provide return instructions as soon as possible.

Frogglez Goggles is NOT responsible for shipping issues due to customer error OR for items lost in transit. If the delivery service shows confirmation, a replacement order will not be shipped.   

DAMAGE DURING SHIPPING

Frogglez Goggles is not responsible for damage incurred during shipping. Please refuse delivery if the shipping box is so visibly damaged that the contents couldn’t possibly be intact. All other packages, including those exhibiting minor or moderate “bumps & bruises” to the shipping box, should be opened and inspected upon receipt. If you believe your merchandise has been damaged in transit, please email us at info@frogglezgoggles.com within 48 hours of receipt and we will be happy to submit a claim with the carrier on your behalf.

We are proud of the materials and workmanship that goes into Frogglez® products and stand behind all of our products with a 6-month warranty. Return your product for any reason for exchange or a full refund within 60 days of purchase.  

    Size Guide

    Not sure which size to order?

    Measure your head circumference!

    Place soft measuring tape around your child’s head about 1/2-inch above the ear, across the mid-forehead where a hat would sit. Hold the tape firmly, but not too tightly, and write down the measurement of where the tape meets. If you don’t have a soft measuring tape, use a piece of string and measure as directed. Then, lay the string on a ruler or yardstick to determine measurement.

    Head Circumference

    Recommended Goggles

    15-18 inches Frogglez Youth (3-6)
    16-22 inches Frogglez Youth (3-10)
    19-22 inches Frogglez Adult (10+)

     

    In between sizes?

    Frogglez universal strap adapts to almost any swim gogglesFrogglez Goggles easily adjust to fit most kids. Kids can tighten or loosen without taking them off using the Velcro straps. Use the optional black silicone rings included with every pair of Frogglez to adjust even more.

    Make Frogglez smaller: Remove the silicone rings for smaller children and thread the Velcro right through the goggles.

    Make Frogglez bigger: Adding an extension ring is easy! Double up the rings to extend the strap length for bigger kids.  

     

    Still having trouble with the fit?

    Frogglez Goggles use a soft silicone to create a leakproof seal. The gentle pressure of the seal is designed to withstand cannonballs, dives, and splashes. That said, eyes and noses are different sizes and shapes, which can affect the way goggles fit.

    There isn’t one perfect goggle, only the one that best fits your face. If you find that the eyepieces don’t fit, don’t fret. Frogglez universal strap attaches to most goggles on the market.  The black silicone rings included with each pair of Frogglez makes attachment to other goggles simple.

     

    We offer a fit guarantee!

    Ordered the wrong size? No problem! Exchange your Frogglez Goggles within 60 days for a different size at no charge!