All Frogglez Goggles orders are shipped within 3 business days via the least expensive carrier available.
- You'll receive an order confirmation email immediately upon purchase.
- You'll receive a shipment confirmation email (including tracking number) when the item leaves the warehouse.
- International shipping may take up to 6 weeks*. Frogglez is not responsible for any customs or duty fees when shipping internationally.
- Items listed as PRE-ORDER are shipped as soon as they are back in stock
- If you have multiple items, you may receive them in separate shipments
Please inspect your Frogglez order immediately upon receipt. If your order is incorrect or missing an item, email us at firstname.lastname@example.org within 48 hours of receipt. To expedite the resolution of the issue, include your order number as well as details of the problem. We will process a replacement shipment and if applicable provide return instructions as soon as possible.
Frogglez Goggles is NOT responsible for shipping issues due to customer error OR for items lost in transit. If the delivery service shows confirmation, a replacement order will not be shipped.
*Please be aware that due to worldwide shipping delays associated with the Covid-19 Pandemic some orders may take significantly longer than in past seasons. Please contact us to see if we have a locally based distributor in your country.
DAMAGE DURING SHIPPING
Frogglez Goggles is not responsible for damage incurred during shipping. Please refuse delivery if the shipping box is so visibly damaged that the contents couldn’t possibly be intact. All other packages, including those exhibiting minor or moderate “bumps & bruises” to the shipping box, should be opened and inspected upon receipt. If you believe your merchandise has been damaged in transit, please email us at email@example.com within 48 hours of receipt and we will be happy to submit a claim with the carrier on your behalf.
We are proud of the materials and workmanship that goes into Frogglez® products and stand behind all of our products with a 6-month warranty. Return your product for any reason for exchange or a full refund within 60 days of purchase.
Fit & Care
Care instructions for Frogglez Goggles
Rinse your goggles and strap with clean water after each use. Let them air dry before storing them safely away. Never leave FROGGLEZ outside in the sun or heat, as that will shorten the life.
What is anti-fog coating?
All Frogglez Goggles have a special anti-fog coating applied in the factory. It minimizes condensation and fog on the inside of the lenses, which could blur your view. Avoid touching the inside of the lenses. Anti-fog coating deteriorates over time, but touching the inside of the lenses will accelerate the deterioration.
For more information, please read Why anti-fog goggles help kids swim better.
Do all Frogglez Goggles have UV protection?
All Frogglez Goggles, regardless of lens color, have 100% UV protection.
What are the black rings on my goggles?
All FROGGLEZ include a set of optional black extender rings. For smaller kids, set them aside and thread the Velcro strap directly through the goggles. As your child grows up, add the silicone extender to lengthen the strap. You can add and link as many silicone rings as you need to make them fit just right. Click here for instructions.
I lost my extender rings, how can I get more?
If you're In the US, email us with your home address and we'll send you a new pair at no charge!
Returns & Exchanges
How long do I have to return?
We’ll gladly accept returns for any unworn products in their original condition within 60 days of purchase. Please contact us at firstname.lastname@example.org for assistance with exchanges or refunds.
All defective products are covered by our Manufacturer's Warranty.
How do I return an item?
To process a return, please contact us. Please be aware that the customer is responsible for paying for returns. We recommend a traceable carrier like UPS, USPS, or FedEx and keep a copy of the tracking number to track your return. All requests for refunds will be credited to the original form of payment less any original shipping fees, if any.
What if I want to return an item after 60 days?
Please contact us at email@example.com before sending any returns so we can help.
Can I exchange my purchase?
We’ll exchange unopened products in the same style at no cost to you. If the goggles you return have a smaller value, we’ll refund the difference. If the new item costs more, we’ll charge you for the difference. We will notify you via email when your new item has shipped.
I got the wrong item, what should I do?
We apologize for our mistake. Email us at firstname.lastname@example.org and we will fix the mistake at no cost to you.
My package arrived damanged, what should I do?
It’s rare, but sometimes damage happens during shipping. Email us at email@example.com and we'll make it right.
How much is shipping?
Get FREE SHIPPING on any domestic US purchase above $30.00. Standard domestic US shipping for packages less than one pound is $4.99.
We ship Frogglez products worldwide. Enter your address in checkout for shipping cost.
When will my order arrive?
Frogglez Goggles orders often leave our East Coast warehouse the day you order, but all orders are shipped within 3 business days.
Once the shipping company has it, it typically takes 3-9 days for standard delivery.
We send a confirmation email after your purchase; then a shipping confirmation when it leaves our warehouse.
If your shipment is delayed, contact us and we’ll help you track the status of your order with the shipper.
Where can I get Frogglez Goggles in the UK?
Get Frogglez Goggles for your kids from 2x GB Olympic Swimmer Chris Cook at FrogglezGoggles.co.UK.
Where can I get Frogglez Goggles in Australia?
Find an Australia stockist that carries Frogglez innovative swimming goggles here.
Do you offer expedited shipping?
Expedited shipping (2-5 days) is available within the domestic US for $10.99.