All Frogglez orders are shipped within 3 business days via the least expensive carrier available.
- You'll receive an order confirmation email immediately upon purchase.
- You'll receive a shipment confirmation email (including tracking number) when the item leaves the warehouse.
- International shipping may take up to 6 weeks. Frogglez is not responsible for any customs or duty fees when shipping internationally.
- Items listed as PRE-ORDER are shipped as soon as they are back in stock
- If you have multiple items, you may receive them in separate shipments
Please inspect your Frogglez order immediately upon receipt. If your order is incorrect or missing an item, email us at firstname.lastname@example.org within 48 hours of receipt. To expedite the resolution of the issue, include your order number as well as details of the problem. We will process a replacement shipment and if applicable provide return instructions as soon as possible.
Frogglez is NOT responsible for shipping issues due to customer error OR for items lost in transit. If the delivery service shows confirmation, a replacement order will not be shipped.
DAMAGE DURING SHIPPING
Frogglez is not responsible for damage incurred during shipping. Please refuse delivery if the shipping box is so visibly damaged that the contents couldn’t possibly be intact. All other packages, including those exhibiting minor or moderate “bumps & bruises” to the shipping box, should be opened and inspected upon receipt. If you believe your merchandise has been damaged in transit, please email us at email@example.com within 48 hours of receipt and we will be happy to submit a claim with the carrier on your behalf.
We are proud of the materials and workmanship that goes into our Frogglez® products and stand behind all of our products with a 6-month warranty. Return your product for any reason for exchange or a full refund within 60 days of purchase.